Luiz Fraga is an AIOps Senior Lead at Mars, bringing 26 years of professional experience in IT/IS, including 13 years in managerial roles. They hold multiple certifications in IT service management, governance, and project management. Previously, Luiz managed teams across various IT functions at Mars, Keiper, and ALSTOM, and has served as a professor in MBA programs focused on IT management. Their academic qualifications include a Doctorate in Business Administration and a Master's degree in Management and Regional Development.
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