Luz Ferruelo is a skilled professional with diverse experience in customer care and education. Currently serving as a Consumer Care Functional Expert (Salesforce Product Owner) at Mars, Luz has also held significant roles at Percepta, including Use Case Designer and European Case Progression Lead. As an Independent Career Coach, Luz provides guidance to individuals seeking career development. Previous positions at Macmillan Education involve Senior Customer Experience Manager and Senior Customer Service Manager, showcasing expertise in enhancing customer interactions. Luz began a career in education as an English Teacher at Wall Street English, contributing to language development and instruction.
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