Marcos Junior is an experienced professional in information technology with extensive expertise in automation and IT support. Currently serving as an Automation Senior Analyst at Mars since October 2019, Marcos specializes in scaling automation infrastructure using tools such as Puppet and Ansible, while optimizing deployment processes and enhancing system reliability. Prior roles include Service Operations Specialist at Mars, where leadership and customer satisfaction strategies were implemented, Bilingual IT Support Analyst at Service IT, delivering high-quality support in both English and Portuguese, and various positions focused on technical support and automation solutions at CI Informática and Mars. Marcos holds a Bachelor's degree in Information Systems from Estácio and a diploma in Information Technology from SENAI de Informatica.
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