Orestis Doukakis is an experienced professional in customer service and digital operations with a strong background in managing and improving service experiences across various industries. Recent roles include Digital Platforms Governance Lead and Digital Service Experience Lead at Mars, where responsibilities involved consolidating customer service teams, launching new markets, and developing digital strategies for pet care brands. Previous positions at companies such as Expereo, Converse, and Dollar Shave Club emphasize project management, change management, and cross-departmental collaboration to enhance customer experiences. Orestis holds a Master's degree in Persuasive Communication from the University of Amsterdam and a Bachelor's degree in Sociology from the University of Crete.
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