Roberto Barros has over 20 years of experience in IT with deep expertise in Vendor Risk Management, Automation, Service Delivery, Governance, and Project Management. Roberto served as a Service Manager at Mars, overseeing IT Service Management for the Enterprise Networks tower and ensuring customer satisfaction and continuous improvement. Previously, they held various roles at global companies, including IBM and Johnson & Johnson, where they led technical teams and managed service delivery. Roberto earned a Master of Business Administration from UNOPAR in 2020 and holds a degree in Telecommunication Systems from Universidade do Vale do Paraíba.
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