Michael Elders is a seasoned professional in delivery and customer experience, currently serving as the Delivery and Customer Experience Leader at Marsh. With extensive experience in customer service and account management, they previously held positions such as Client Development Director and National Account Director at the Institute of Customer Service. Michael's educational background includes a BSc Hons in European Business with Technology from the University of Brighton and studies at Pole Universitaire Leonard de Vinci in Paris. Throughout their career, they have demonstrated a commitment to enhancing customer experiences through strategic engagement and management expertise.
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