Pooja Arora is a Lead Project Manager in the Transformation Office at Marsh, where they currently lead critical projects for Marsh Pacific. With over 20 years of extensive experience in Operations, Business Excellence, and Transformation, Pooja has worked with global clients across various industries including BFSI, CPG/Pharma, and HR Services. They have held notable positions such as Global Operational Excellence Leader at Mercer and Vice President of Business Excellence at Accenture. Pooja's certifications as a Master Black Belt and ALHC professional complement their commitment to driving operational excellence and enhancing customer experience. Previously, they served as a Process Reengineering Consultant in Sydney, Australia, where they collaborated with a leading Australian bank.
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