Jon Horrie

Jon Horrie is a seasoned professional in customer experience management, currently serving as the Group Customer Experience Manager at Marshalls plc since May 2022. Jon has a strong background in designing and executing customer experience strategies, having previously held positions such as Customer Support Manager at Bupa and Head of Customer Experience at AQA, where Jon led initiatives to enhance customer engagement and conversion rates. Their extensive experience includes roles at British Gas, focusing on customer journey development, service excellence, and sales performance improvement. Jon holds a degree in Graphic Design from The University of Salford, completed in 2005.