Loz B. is a seasoned professional in workforce management with significant experience in various roles. Currently serving as a Senior WFM Manager at Marshmallow since August 2025, Loz oversees functions such as Capacity Planning, Forecasting, Scheduling, and Realtime Management across London and Budapest. Prior to this role, Loz accumulated valuable experience at Monzo Bank from January 2022 to August 2025, holding multiple positions including WFM Service Manager and Tactical Planning Manager. Experience at SSE plc further honed expertise in real-time performance analysis and resource planning. Beginning a career in customer service and culinary arts, Loz has a diverse skill set developed over various roles, emphasizing strong relationships with stakeholders and a commitment to performance excellence.
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