Matthew Down is currently the Head of Operational Excellence at Marston's PLC in Wolverhampton, England, where they focus on enhancing team performance through improved tools, processes, and efficiencies. Previously, they held various roles at Papa John's International from 2016 to 2025, culminating in the position of International Director of Ops Excellence & Training. Matthew also served as Learning and Development Manager at Warner Leisure Hotels and contributed to operations support and training in the UK for Papa John's. They began their career with McDonald's Corporation as an Assistant Manager and were a member of the Board of Trustees at Age UK Northamptonshire starting in 2025.
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