MarTrust is the world's largest specialist maritime payments company, handling approximately $13 billion of maritime-related payments each year. 

We work with over 500 maritime companies and in close partnership with leading global financial institutions to streamline the process of paying crew, businesses, and to digitise Cash to Master. 

Our customers transact in over 130 currencies at minimal costs and at highly competitive foreign exchange (FX) rates. 

We disclose our costs, benchmark our FX rates, and deliver savings to our customers while ensuring adherence to strict compliance standards.

The MarTrust E-Wallet and card enable crew members to manage their money when away from home and send money home faster and cheaper. 

They also reduce the need for crew to manage or store significant amounts of cash whilst onboard, providing increased security. 

MarTrust is part of Marcura, a 22-year-old company focused on the maritime industry. 

MarTrust is an Authorised Payment Institution (API) regulated in the UK by the Financial Conduct Authority, and in Europe as an Authorised Electronic Money Institution (EMI) by the Bank of Portugal.


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MarTrust

MarTrust's headquarters in London, UK, United Kingdom

This department handles customer inquiries, resolves issues, and ensures high levels of customer satisfaction.

Customer Support

The Leadership Team at MarTrust is responsible for setting the strategic direction and ensuring operational excellence within the company. They oversee key functions such as compliance, product innovation, and payment solutions, while fostering partnerships with financial institutions to enhance the customer experience. By aligning the company’s initiatives with its mission to streamline maritime payments, this team drives growth and maintains adherence to regulatory standards in a dynamic global environment.

Leadership Team

The Compliance and Regulatory Affairs team at MarTrust ensures that all operations adhere to stringent legal and regulatory standards in the maritime payments industry. This team is responsible for managing compliance processes, onboarding new partners with due diligence, and ensuring the company meets the requirements set by regulatory bodies like the Financial Conduct Authority and the Bank of Portugal. They also oversee risk management and conduct regular audits to safeguard against potential fraud and non-compliance, facilitating the secure and efficient processing of maritime-related payments.

Compliance and Regulatory Affairs

This department focuses on managing and developing financial products and services in the digital space.

Digital Financial Solutions

This department is responsible for managing sales processes, optimizing customer accounts, and driving revenue growth.

Sales Operations

The Client Relations and Account Management team at MarTrust is responsible for ensuring exceptional service and support to maritime clients throughout their journey. This team focuses on onboarding new clients, managing key accounts, and providing ongoing customer support, including assistance in navigating the MarTrust E-Wallet and card systems. By fostering strong relationships, this team aims to enhance client satisfaction, streamline payment processes, and ensure compliance with regulatory standards, ultimately contributing to the seamless delivery of MarTrust’s maritime payment solutions.

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Other teams

Leadership Team

Compliance and Regulatory Affairs

Digital Financial Solutions

Sales Operations

Client Relations and Account Management