Gary S.

Gary S. is an experienced professional in customer engagement and management, currently serving as the Senior Director of Customer Engagement at MASA since October 2023. Previously, Gary held roles at Peloton Interactive, including Vendor/BPO Program Manager and Senior Supervisor for Member Support, where relationships with Business Processing Outsourcers were developed and team performance was enhanced. At Allstate Identity Protection, Gary managed workforce planning and customer care efforts, optimizing reporting processes and developing staff. Early career experiences include managerial positions at Credit Union West and various brewing roles, highlighting strong leadership and team development skills. Gary holds a Bachelor of Science in Business Administration and Management from Northern Arizona University and a Graduate Level Academic Certificate in Applied Craft Brewing from Regis University.