Javier Jimenez

Javier Jimenez is an experienced professional in customer technical support and project management, currently serving as the Customer Technical Support Team Leader at Masabi since July 2022. Prior roles include Customer Project Manager at Azura Group, Customer Success Engineer at Ideagen Plc, and Customer Success Manager & Service Desk Engineer at Arts Alliance Media, where responsibilities ranged from customer onboarding and technical support to managing service desk operations. Earlier experience encompasses roles in guest services, audiovisual production, and administration. Javier holds an ITIL Foundation certification and degrees in film editing and image studies, showcasing a diverse background that bridges technical expertise with customer-focused roles.