William Ntow is an experienced IT support professional with a background in troubleshooting and technical support. Currently employed as an IT Support Engineer at Masimo since November 2022, responsibilities include managing Helpdesk support tickets, providing assistance to onsite and remote employees, and ensuring compliance with federal regulations. Previous roles include Production Technician at World Wide Technology, where server installation and network configuration were key tasks, and Server Assembly Technician at Material in Motion, focusing on hardware upgrades and quality checks. William has also served as an IT Support Specialist Team Lead at DIGITAL VALLEY NETWORKS, handling operating system installations and client support requests. William holds a Master's degree in Information Technology from the University of Cape Coast and a Microsoft Certified Solutions Expert certification from the Ghana Institute of Management and Public Administration.
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