Mass 211 connects residents to community health and human services and support. Callers seeking assistance dial 2-1-1 or  877-211-6277 24-hours a day, 7 days a week.

Caller are connected to trained multilingual Information & Referral Specialists, who maintain a database with information on government and nonprofit agencies representing specialized services. 

Mass 211 serves as a crucial public information system during local disasters. The Massachusetts Emergency Management Agency (MEMA) utilizes Mass 211 as the Commonwealth’s primary telephone information call center during times of emergency.

Callers access the Mass 211 Child Care Connector line to find qualified, licensed early education & care providers and to learn about financial assistance for eligible families.

Mass 211

Org chart

Teams

Offices