Amy Ferrero

Amy Ferrero is the Head of Client Services at MassMutual Insurance Operations, bringing twenty years of experience in sales, operations, and project management across the insurance, banking, and financial services industries. Previously, they held roles such as Director and Chief Operations Officer at Merrill Lynch Insurance Group, overseeing life and annuity products and managing significant budgets and staff. Amy earned a Master's degree in Business Administration from the University of Massachusetts Amherst and has a proven track record in strategic planning, client services, and talent development.