Denise P.

Denise P. is a customer experience consultant with a strong background in communications, operations management, and process improvement. They currently develop and support customer experience initiatives, utilizing their diverse expertise to enhance organizational understanding of customer journeys. Denise's past roles include business operations consultant and communications specialist at MassMutual, where they implemented strategic changes and developed training materials. A graduate of Fitchburg State University with a degree in Communications, Denise remains committed to fostering customer-centric practices and mentoring new teammates in the field.