Greg Ford is an experienced professional currently serving as the Business Support Director at MassMutual since May 2022, where key contributions include launching an internal live-support team and facilitating the implementation of a new telephony/CRM platform. Prior roles include Manager of Customer Account Management and Manager of Loyalty Operations at SimpliSafe, where significant improvements in customer onboarding and retention were achieved. Greg's career also includes a substantial tenure at Grand Circle Corporation, advancing through various management positions focused on contact center operations and customer experience enhancement. Earlier experiences at Securitas Security Services and Home Depot, Inc. exemplified a commitment to exceptional service and problem resolution. Greg holds a BA in History from UMass Boston.
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