Jim Phelps is a ServiceNow Developer and Tech Lead at MassMutual, where they have been leading development efforts since 2023. Previously, they held roles as a Business Application Developer and Associate Application Developer at Liberty Hardware, focusing on ServiceNow administration and the creation of custom applications to streamline various processes. Jim also contributed as an E-Marketing Content Specialist, managing website content and integrating multimedia elements. They earned a Bachelor of Arts in Communications from East Carolina University, completing their studies in 1999.
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