MassMutual
Joyce Ayala is an accomplished Insurance Operations Director at MassMutual, with a career spanning over a decade within the company. Since November 2015, Joyce has provided coaching and mentoring to team members, serving as a Subject Matter Expert on Service Center processes. Prior experience includes roles as Call Center Supervisor and Life Customer Service Representative, where Joyce honed skills in customer service and team management. Additional experience includes Testing Support at Accountemps and office administration with Sisters of Providence Health System. Joyce holds a Master of Science in Accounting & Taxation and a Bachelor of Science in Business, Accounting, both from American International College, along with an Associate in Science in Business Administration, Accounting from Springfield Technical Community College.
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MassMutual
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MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. Founded in 1851, the company has been continually guided by one consistent purpose: we help people secure their future and protect the ones they love. With a focus on delivering long-term value, MassMutual offers a wide range of protection, accumulation, wealth management and retirement products and services.