Lori House is a strategic business leader with over 27 years of experience, currently serving as the Director of MMSD New Business & Customer Care at MassMutual. Previously, Lori held various leadership roles, including AVP at Lincoln Financial Group and Director at Sun Life Financial, where they were instrumental in implementing process improvements and enhancing customer satisfaction. Lori's extensive background encompasses retirement plan services, individual life insurance, and banking, demonstrating a strong aptitude for business transformation and development. They are currently pursuing a Project Management Certificate from Worcester State College and hold a BA in Education & English from the University of Massachusetts Amherst.
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