Michael Gaines

Michael Gaines has extensive experience in the financial services sector, currently serving as the Director of A360 Support Center at MassMutual since February 2005, leading a team that supports nearly 15,000 internal Salesforce users. Previous roles at MassMutual include Salesforce Practice Integration Consultant and Relationship Manager, where responsibilities encompassed liaising with top-performing agents, marketing plan development, and advanced case sales design. Michael also served as a Disability Insurance Internal Wholesaler, offering sales support and training to agents. Earlier career experience includes an internship at BKM Total Office, where Michael provided IT support. Michael holds a Bachelor's degree from Fordham University and further education from The American College of Financial Services.