Michael Novak is a Strategic Management Consultant at MassMutual Financial Group, with a focus on implementing Lean principles and management practices since April 2012. Notable achievements include a recent 7-month deployment in the Customer Contact Center that enhanced both customer and employee satisfaction while achieving productivity gains. Prior to this role, Michael served as an Enterprise Project Manager at Avery Dennison from July 1987 to March 2012, leading critical strategic initiatives and earning a Leadership Excellence Award for process transformation using Lean Sigma techniques. Michael's extensive experience also includes roles as a Six Sigma Certified Black Belt, Project Engineer, Safety & Quality Manager, Master Scheduler, and Department Foreman, demonstrating a strong track record in enhancing operational efficiency and safety within the manufacturing sector. Michael is currently pursuing a degree in Business Administration at Holyoke Community College.
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