Moth Hill

Moth Hill currently serves as a Digital Customer Care Expert at MassMutual, where responsibilities include managing complex escalations in a call center environment and providing guidance to representatives handling calls from clients and financial agents. Previously, Moth worked as a Customer Care Specialist at MassMutual, focusing on client inquiries and promoting digital adoption. Prior experience includes roles at Walmart, where Moth functioned as a Pharmacy Cashier/Technician in training, assisting patients with order inquiries and managing financial transactions, as well as serving as a Retail Salesperson, responsible for inventory management and customer assistance.