Sergio Flores is an accomplished management professional with 25 years of experience in management, broker dealer operations, compliance, risk and suitability, call center operations, quality assurance, and training. They served as Operations Manager at TeleTech, where they managed day-to-day operations for Blue Shield of California and successfully transitioned operations offshore to Manila, Philippines. For 16 years, they held the position of Senior Director at MassMutual, overseeing various departments and resolving customer complaints while implementing compliance measures. Currently, they are the Head of A360 Operations.
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