MasTec
Willard Kinlock is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as Senior Manager for the IT Service Desk at MasTec since February 2018, Willard has developed Service Level Agreements and is proficient in presenting data on Service Desk KPIs. Previously, Willard managed the IT Help Desk at Florida Health, overseeing a team supporting over 1000 users and 1400+ IT assets. Additional roles included Systems Project Consultant, where responsibilities encompassed IT purchases and security testing, and Office Automation Analyst, focusing on vendor procurement and onsite technical support. Willard also contributed to education as an Adjunct Professor at Miami Dade College, teaching computer courses. Academic credentials include a Master of Business Administration in Cybersecurity Risk Management, a Master's degree in Management of Information Systems, and a Bachelor's degree in Business Administration with a focus on Management of Information Systems, all from Florida International University.