Cortny Lyon

Cortny Lyon is an experienced customer success professional with extensive leadership roles across various organizations. Currently serving as the Manager of Customer Success for the Scale Team at MasterControl since January 2021, Cortny oversees a team of six CSMs across North America and EMEA. Previous positions include managing and mentoring Mid Market CSM teams at MasterControl and serving as a Customer Success Manager at ParentSquare, where Cortny provided technical support. Notable experience at Instructure includes developing and scaling customer success programs for K12 markets and managing teams focused on priority services and accounts. Earlier career roles at SOS Staffing involved supervising client solutions operations and supporting client retention, while a foundational position at FedEx Office provided management experience in sales and operational oversight. Cortny holds degrees from the University of Utah and the University of Maryland Baltimore County.