Benjamin Heimes

Head of Customer Success at Masterplan

Benjamin Heimes has a diverse work experience. Benjamin currently holds the position of Head of Customer Success at Masterplan.com since January 2023. Prior to this, they served as the Team Lead Customer Success at the same company from November 2021 to January 2023, and as a Customer Development Manager from January 2020 to November 2021.

Before joining Masterplan.com, Benjamin worked at forwardservice GmbH. Benjamin started as a Werkstudent/Praktikant in March 2016 and transitioned to the role of Junior Berater in February 2017. Benjamin remained in this position until January 2020.

Furthermore, Benjamin gained experience as a Projektmitarbeiter/Praktikant at Mercuri International Deutschland GmbH from January 2013 to April 2013.

Benjamin Heimes attended the IU International University of Applied Sciences from 2017 to 2019. During this time, they focused on the field of study in Betriebswirtschaft (Digitalisierung/Beratung) and completed their degree with a final thesis titled "Digitale Plattformökonomie: Netzwerkeffekte in der Food-Delivery Branche." Prior to this, their education history does not provide specific dates or degree information, but it is known that they studied at the Ruhr University Bochum in the field of Management and Economics.

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Timeline

  • Head of Customer Success

    January, 2023 - present

  • Team Lead Customer Success

    November, 2021

  • Customer Development Manager

    January, 2020

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