Maren Shilo

Technical Customer Success Manager at Masterplan

Maren Shilo has a diverse work experience spanning multiple industries and roles. Maren currently holds the position of Technical Customer Success Manager at Masterplan.com, starting in 2023. Prior to this, they worked at eBay for several years, holding various positions such as User Experience Manager, New Hires Onboarding & Training Manager, Customer Technical Support 2nd Tier, Data Manager Seller Insights, and Content Specialist. These roles involved responsibilities such as improving work processes, training employees, managing technical issues, and enhancing eBay's product catalog.

Before joining eBay, Maren worked as a Customer Service Representative at The Nation Traffic from 2009 to 2010. Maren also gained experience in the political sector as a Personal Assistant to (former) MP Sibylle Pfeiffer at the German Parliament from 2003 to 2007. Furthermore, they worked as a Credit Controller at Pegasus Solutions Lt. for a brief period in 2005-2006 and as a Student Assistant in the Controlling Department at UKB Trauma Hospital from 2001 to 2002.

Maren Shilo started their education journey in 1999 at Humboldt-Universität zu Berlin, where they pursued a degree in Diplom-Kauffrau with a focus on Entrepreneurship & International Management. Maren completed their studies at the university in 2004 and obtained the equivalent of an M.A in Business Administration.

In 2002, Maren Shilo participated in an Erasmus Exchange Semester at the Norwegian School of Economics (NHH), studying International Business.

In 2022, they enrolled in IU International University of Applied Sciences and obtained a certificate in HR Manager - Personnel Development.

In addition to their formal education, Maren Shilo also acquired several certifications. Maren completed courses such as "Digitale Transformation im Unternehmen," "Digitalkompetenz aufbauen," "Einführung ins E-Learning," "Grundlagen von Führung," "Scrum – Grundlagen," "Agiles Personalmanagement," and "Grundlagen der Mediation" through LinkedIn. The certifications were obtained between April 2022 and December 2022.

It is important to note that no further information or assumptions can be made about Maren Shilo's education beyond the provided information.

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