Raphael K. currently serves as the Head of Care at Matera since September 2025. Prior to this role, Raphael held various positions at Tibber from March 2021 to September 2025, including Senior Team Lead, where responsibilities included recruiting over 20 high-caliber employees and managing BPOs to enhance customer support during a period of significant growth. Previous experience includes positions as Team Lead Customer Experience Germany and Customer Experience Manager at the same company, focusing on customer feedback and internal stakeholder collaboration. Raphael's career also includes an extensive tenure at Luxzess as an Event Manager, shaping electronic music events, and roles at Apple as an Operations Specialist and Product Zone Specialist, where an optimal customer experience was maintained. Additional experience encompasses a Music Editor role at couchFM and an internship at mojo club reeperbahn gmbh. Raphael holds a Master of Arts in Musikwissenschaft from Humboldt-Universität zu Berlin and a Bachelor of Arts in Systematische Musikwissenschaft from the University of Hamburg.
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