Nate Celnik is an accomplished professional with extensive experience in program management and customer experience. Currently serving as Associate Director of Program Management at Material since March 2022, Nate leads Customer and Employee Experience programs across various industry verticals, collaborating with clients to deliver actionable insights. Previously, Nate dedicated nearly 17 years to PenFed Credit Union, where roles included Senior Manager of Member Experience, Service Center Manager, Operations Officer, Senior Member Service Representative, and Member Service Representative. Key achievements at PenFed involved planning strategic initiatives for the Voice of the Member program and coaching teams to achieve high Net Promoter Scores. Nate holds a Bachelor of Arts in Advertising and Brand Development from the University of Oregon, earned in 2009.
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