Paresh Goplani

Paresh Goplani, CSM®, is a Technical Project Lead specializing in Customer and Employee Experience Management at Material Plus. With over 8 years of experience in the Professional Services department of the CX Domain, Paresh has demonstrated expertise in managing overseas customers and delivering high-quality business solutions. Previously, they held roles at Etech Global Services and Icertis, where they focused on improving customer success and addressing product-related challenges. Paresh holds a Master’s degree in Computer Science from Gujarat Technological University and has multiple industry certifications, including Certified Scrum Master® (CSM) and Medallia Product Level 1.