Richard Reilly

Richard Reilly is a seasoned professional in user experience and customer experience strategy, currently serving as Senior Vice President, User Experience Strategy Leader at Material since 2021. With a robust background in driving growth and operational optimization, Richard has led large teams and successfully implemented multi-faceted go-to-market strategies. Notably, under Richard's leadership, a hospitality brand significantly improved its JD Power rankings through a comprehensive service culture initiative. Prior experience includes leadership roles at Deloitte, LRA Worldwide, and Digitas, where Richard directed transformative customer experience initiatives and strategic research to enhance brand performance. Richard began a career in hospitality management, holding various positions in recognized hotel brands. Richard earned a Bachelor’s degree in Hotel Administration from Cornell University.