Trina Brown

Trina Brown, MBA, CCXP, currently serves as the Senior Director of Experience Management at Material, a position held since July 2022. Prior to this role, Trina was the Director of Customer Experience at IDC from April 2021 to July 2022, where Trina successfully directed the global expansion of IDC’s CX program, transforming it into a strategic driver of customer loyalty and retention. Trina's extensive career at John Wiley and Sons spanned over 14 years, during which numerous leadership roles were undertaken, including Senior Manager of Customer Experience, where Trina led enterprise-wide CX initiatives, and Manager of Strategic Market Analysis. Trina began the career as an Assistant Marketing Manager in 2007, accruing diverse experiences in marketing and strategic analysis. Trina holds an MBA in Strategy and Business Analysis, Leadership and Organizational Transformation from Boston University, along with a Bachelor of Science in Business Administration with concentrations in Marketing, Psychology, and Communication from Bryant University.