Cong S.

Cong S. has extensive experience in technical communication and documentation, currently serving as a Documentation Toolsmith at The MathWorks since March 2015, where responsibilities include supporting XML-based authoring tools and automating authoring tasks. Prior to this, Cong S. worked at Navistar Inc. from April 2012 to February 2015 as a Service Information Specialist, focusing on Content-Management System (CMS) support and customer service in publications, along with experience as a Technical Writer. Cong S. has held various roles in technical writing and quality assurance across multiple organizations, beginning with publications and training at Citec Information Oy Ab - Nokia and leading a team of writers. Cong S. holds a Master of Science in Technical Communication and Information Design from the Illinois Institute of Technology and a Bachelor of Science in Automation of Electrical Engineering from Zhejiang University.