Jake Spencer is a Senior IT Support Engineer at MathWorks, where responsibilities include resolving approximately 100 help tickets per month and creating or updating around 20 knowledge articles monthly to enhance self-service troubleshooting. Previous roles at MathWorks involved serving as an Associate Software Engineer focused on platform integration, where Jake acted as a liaison with major tech companies to address OS changes and developed workflows for bug escalation. Additional experience includes technical support as a Desktop Support Technician and managing licensing and installation requests. Earlier career highlights include sales roles at Best Buy, specializing in various consumer electronics, and a Software Engineer/Image Scientist Co-op position at E Ink Corporation, where Jake designed a GUI for embedded device communication. An internship as a Financial Systems Analyst at Consigli Construction Co., Inc. involved database maintenance and data mining for operational efficiency. Jake holds a Bachelor of Science in Computer Engineering along with a minor in Physics from Wentworth Institute of Technology.
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