Maria Sarcinelli

Maria Sarcinelli is an experienced professional with a strong background in customer service management and training. Currently serving as a Customer Service Manager at MathWorks since August 2011, Maria manages 11 direct reports and supports a team of 14 Customer Support Coordinators, focusing on coaching and career development. Previous roles at MathWorks included Customer Service Senior Team Lead and Team Lead, where Maria contributed to team management and quality improvement initiatives. Prior to MathWorks, Maria worked as a Substitute Teacher at Gardner Public Schools and held multiple roles at Framingham State University, including Student Transportation Center Employee Manager and Shuttle Driver. Maria holds a Master of Business Administration from Fitchburg State University and a Bachelor's degree in Business Administration from Framingham State University.