Yony Rochefort is an expert in innovation and transformation of customer experience (CX) and user experience (UX) utilizing AI and cloud solutions. They have specialized in forecasting, planning, and economic performance, developing expertise in customer service management and continuous process improvement over recent years. Yony has held various positions, including program manager and strategic advisor, and is currently involved in optimizing the customer experience at Matmut. They co-owned FMF TBF and co-founded Don Mills Cordivan, contributing significantly to operational and performance management initiatives in their field.
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