Mark Murphy

Mark Murphy is an accomplished Senior Director at MatrixCare since April 2022, having previously served as Director of Support Services at HEALTHCAREfirst and Manager of Support Services at Lewis Computer Services. With a strong track record in operational efficiency and customer support, Mark successfully implemented AI automation to enhance workflows at MatrixCare, while achieving significant improvements in customer satisfaction and resolution times at HEALTHCAREfirst. In earlier roles, Mark demonstrated expertise in team management, onboarding programs, and maintaining high service levels at multiple companies, including PCI and National Fuel Gas Company. Mark holds a Bachelor of Science in Mechanical Engineering from the State University of New York at Fredonia.