MatrixCare provides post-acute EHR software to over 13,000 facility-based care settings and 2,500 home care/home health and hospice organizations.

Information Technology

MatrixCare

MatrixCare's headquarters in Bloomington, MN, United States

This department focuses on ensuring customer satisfaction and success through support and assistance.

Customer Support Services

The Engineering team at MatrixCare is responsible for designing, developing, and maintaining the company's post-acute EHR software solutions. They ensure the software is robust, scalable, and meets the needs of over 13,000 facility-based care settings and 2,500 home care/home health and hospice organizations. The team collaborates closely with other departments to integrate new features, improve system performance, and provide technical support and innovation for ongoing projects.

Engineering

This department oversees the strategy, development, and launch of products, ensuring they meet market needs and align with company goals.

Product Management

This department develops, maintains, and enhances software applications and systems.

Software Engineering

The Customer Success and Support Team at MatrixCare is dedicated to ensuring that clients effectively utilize and gain maximum value from MatrixCare's EHR software. This team provides comprehensive support, training, and resources to help clients navigate and optimize the software for their specific needs. They focus on customer retention, resolving technical issues, and facilitating implementations, ensuring clients' operational efficiencies in their care settings.

Customer Success and Support Team

The Quality Assurance team at MatrixCare ensures the reliability and performance of their post-acute EHR software by meticulously testing and validating every update and feature. This team of senior analysts and team leads is dedicated to identifying and resolving defects, ensuring the software meets the highest standards of quality for over 13,000 facility-based care settings and 2,500 home care/home health and hospice organizations.

Quality Assurance

This department is responsible for driving revenue through customer acquisition and relationship management.

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Other teams

Engineering

Product Management

Software Engineering

Customer Success and Support Team

Quality Assurance

Sales Department