Andy Sofyan Hakim is a highly skilled Senior Lead Engineer at Mavenir since March 2014, where expertise includes leading the technical architecture and implementation of Voice over LTE (VoLTE) and Rich Communication Suites (RCS), along with successfully migrating legacy systems to cloud platforms. Previously, Andy held the position of Principal Technical Support Engineer at Oracle, providing technical support for GSM networks and conducting root cause analyses for complex technical issues. Earlier experience includes serving as a Senior Support and Integration Engineer at PT eServGlobal Indonesia, where project leadership for telecommunications integration was key, and roles as a Programmer at PT. Indosat Tbk and PT. INDOSAT Multimedia Mobile, focusing on customer retention systems and billing settlement efficiencies. Andy holds a Bachelor of Science in Information System from Budi Luhur University and a vocational degree in Information Technology from SMK Telkom Malang.
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