Tom Evans is a seasoned customer service management professional with over 15 years of experience, including recent roles in SaaS environments. They have worked in diverse settings ranging from small startups to Fortune 500 companies, handling both B2B and B2C sales models. Previously, Evans served as Director of Customer Success at POM Safe, where they focused on customer retention and team management, and as Head of Customer Experience at CabinetParts.com, where they improved customer service efficiencies. Currently, Evans is the Director of Customer Operations at Max Retail, where they develop integrated customer strategies to enhance relationships and drive loyalty. They hold a Bachelor's degree in Criminal Justice from Felician University.
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