Shady Ibrahim is currently a Customer Experience Manager at MaxAB, with a background in customer success and technical support within the FinTech and e-commerce sectors. Shady has held leadership roles, including Payment Operation Team Leader at JumiaPay from 2020 to 2021, and has worked as a Customer and Technical Support Supervisor at MaxAB. Earlier in their career, Shady served as a Customer Support Representative at Jumia Egypt and as a HUP coordinator at jumi. Shady earned a Bachelor's degree in Law from Cairo University between 2011 and 2015.
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