MaxContact
Drew N. is an experienced professional in product management and quality assurance, currently serving as a Product Manager and Product Owner at MaxContact since April 2021. Prior to this role, Drew held the position of Senior Dialler Manager at Webhelp from October 2018 to April 2021. Experience at Utilita Energy spanned over seven years, where Drew worked as IT, BI and Dialler Support Manager, Quality, Compliance and IT Manager, and Quality and Compliance Manager. Earlier career milestones include serving as a Service Quality Coach at Auto Windscreens and a Lead Advisor at Asprea. Drew's educational background includes studies at Eckington from 2002 to 2004.
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MaxContact
Customer engagement software to drive impact, conversions, and smarter customer experiences. We believe that with the combination of the right people and powerful technology we can make a difference. That’s why, every day, we’re committed to improving the lives of those that interact through engagement platforms. Our founders Ben Booth, Richard Coward and Barry Carter worked together for over ten years at a contact centre solution reseller. They saw organisations become increasingly frustrated with providers that over-promised and under-delivered on features, support and resilience. Determined to enhance the employee and customer experience, MaxContact was formed. Since then, the business has become one of the fastest growing contact centre specialists in the UK.