Deepak Kumar Prasad is a seasoned quality manager with over a decade of experience in the BPO industry, specializing in sectors such as Travel, Telecom, E-commerce, Fintech, and Edutech. They have held various leadership roles, including Quality Team Leader at Teleperformance India and Assistant Manager Quality and Training at BPO Convergence Pvt. Ltd. Deepak is a Lean Six Sigma Green Belt certified professional, dedicated to enhancing operational efficiency and fostering a culture of quality within organizations. Currently serving as a Quality Manager at Maxicus, Deepak continues to drive process improvements and customer satisfaction across multiple lines of business. They hold a Bachelor's degree in Arts from Indira Gandhi National Open University.
Location
New Delhi, India