Vikas Sharma is an experienced operations professional currently serving as Assistant General Manager at Maxicus, overseeing the call center division for e-commerce clients and expanding operational capacity from 250 to 800 seats since January 2021. Previous roles include Senior Operations Manager at OM INNOVATION CALL SERVICES PRIVATE LIMITED, where Vikas managed a team of 250 focused on DTH sales and VAS services, and as a Senior Manager at iEnergizer for Snapdeal.com with a team of 100 advisors. Vikas has also held positions as Assistant Manager at IndiaMART InterMESH Limited, where notable achievements included awards for best performance, and has a solid foundation in customer service and team leadership from earlier roles at iEnergizer and Serco. Vikas holds a Bachelor of Arts degree from CSJM University and is currently pursuing an MBA at Narsee Monjee Institute of Management Studies.
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