Brian Parkhurst is an experienced Quality Assurance Manager at Maximus since April 2020, overseeing a team of 7 QA Analysts dedicated to assessing the quality of CSR interactions within the NJ Health Insurance Marketplace. Previously, Brian served as a Lean Six Sigma Black Belt Consultant at United Healthcare, where project management focused on improving process efficiency across operations, and as a Lean Six Sigma Consultant at PHH Mortgage Services, managing various initiatives to enhance service delivery. Additional experience includes a role as Senior Project Manager at AIG, where Brian facilitated projects aimed at improving business processes, and positions at Dodge Data & Analytics and McGraw Hill Financial, where Brian developed metrics and led large teams to drive operational improvements. Brian holds a BA in Communication from Rutgers University.
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