Daniel Craft is a seasoned leader in contact center operations and learning and development with over 20 years of experience. Currently serving as the Vice President at MAXIMUS, they manage a significant contract and focus on fostering a positive workplace culture. Previously, as the Director of Operations at MAXIMUS from 2016 to 2022, they implemented strategies that improved key performance indicators while reducing turnover rates. They also held the position of Senior Manager of Learning Development at Ally, where they led teams to enhance the performance of global asset recovery operations. Daniel's educational background includes a Bachelor's degree in Business Administration and Management from the University of Phoenix.
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