Eric Guerra has extensive experience in call center management and operations, holding significant leadership positions across multiple organizations. Beginning as a Call Center Manager at Gateway from May 1997 to August 2001, Eric continued to develop expertise in the role at Chubb Group of Insurance Companies until July 2003. After a brief tenure as Call Floor Manager at Cardinal Health, Eric served as Sr. Director of Global Account Operations at Sykes Enterprises, Inc. from December 2005 to October 2016, followed by a Vice President position at Omni Interactions, Inc. until February 2019. Currently, Eric serves as Sr. Director of Call Center at MAXIMUS, contributing a wealth of knowledge and experience in transforming virtual workforce operations.
This person is not in the org chart
This person is not in any teams
This person is not in any offices