Eric L. Patterson, Sr. is an accomplished manager with extensive experience in call center operations and business solutions. Currently serving as a Manager at MAXIMUS since September 2017, Eric oversees business solutions related to call center operations, vendor contracts, and facilities. Prior roles include Unit Manager at Boston Financial Data Services, where management of call center operations and client support was key, and Adjunct Instructor positions at both Baker University and Rasmussen College, focusing on organizational management and business administration. Eric's earlier experience includes managing the Customer Contact Center at Athene Annuity and serving as a Contact Center/Dealer Credit Analyst at DaimlerChrysler. Educational qualifications include a Doctorate in Business Administration with a specialization in Leadership from Walden University and an MBA from Friends University, complemented by a Bachelor of Business Administration in Finance from Baker University.
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